Summary
Overview
Work History
Education
Skills
Work Profile
Languages
Activities
Personal Information
Timeline
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VIJAYALAKSHMI YASWANTH

VIJAYALAKSHMI YASWANTH

Kobenhavn NV

Summary

To work in globally competitive challenging assignments that shall yield the twin benefits of job satisfaction and steady-paced professional growth. Experienced with customer service management, including efficient resolution of client concerns. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of fostering positive interactions and maintaining high service standards.

Overview

19
19
years of professional experience

Work History

Customer Service Executive

AISATS
03.2023 - 12.2025

Customer Service Assistant

JET AIRWAYS
12.2011 - 12.2015

Customer Service Assistant

JET AIRWAYS
10.2010 - 12.2011

Traffic Assistant

VISSKAN AVIATION PVT LTD (SINGAPORE AIRLINES)
09.2007 - 10.2010

Traffic Assistant

AIR INDIA
04.2007 - 09.2007

Education

P.G Diploma - Tourism & Airline Management

Loyola College
01.2008

Bachelor of Science degree - Computer science

Bishop Heber College
01.2007

Skills

  • MS Office
  • C an C
  • Windows XP
  • Team collaboration
  • Customer engagement
  • Customer relationship management
  • Complaint handling
  • Customer needs assessment
  • Satisfaction monitoring
  • Computer skills
  • Active listening
  • Data entry

Work Profile

  • Immigration and Check-in counter
  • Announcements, Boarding control and Passenger handling at arrivals
  • Service control
  • Pre and Post Flight work
  • Customer Feedback validations
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Team member for company organized promotional events
  • Tourism Management (Travel Advisor)



Languages

English
Tamil
Hindi
German - Elementary level

Activities

  • Completed a course in C.C++ at NIIT
  • Event organizer and host of college day functions and technical events


Personal Information

  • Passport Number: R7407763
  • Spouse's Name: Yaswanth Anbalahan
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Timeline

Customer Service Executive

AISATS
03.2023 - 12.2025

Customer Service Assistant

JET AIRWAYS
12.2011 - 12.2015

Customer Service Assistant

JET AIRWAYS
10.2010 - 12.2011

Traffic Assistant

VISSKAN AVIATION PVT LTD (SINGAPORE AIRLINES)
09.2007 - 10.2010

Traffic Assistant

AIR INDIA
04.2007 - 09.2007

Bachelor of Science degree - Computer science

Bishop Heber College

P.G Diploma - Tourism & Airline Management

Loyola College
VIJAYALAKSHMI YASWANTH