Summary
Overview
Work History
Education
Skills
Courses
Languages
Timeline
Generic
Viktor Dalberg

Viktor Dalberg

Thyvej 12A, Vanløse

Summary

I'm a 19 year old guy from Denmark looking for experiences during my gap year. I'm excited to see the what the world has to offer and am very excited about the idea of spending a few months working in a different country.


I don't just bring an optimistic attitude. I also bring valuable assets to any workplace. Through work experience, school projects and volunteer work, I have gained valuable skills in teamwork, responsibility and time management. I am motivated, easy to learn and I'm always looking for an opportunity to further develop my skills in a professional context. I have skills in customer communication and I'm great at working in both teams and alone. I am incredibly motivated to work and will put 100% of myself into my tasks and responsibilities.

Overview

2025
2025
years of professional experience

Work History

Service Advisor

Elgiganten
10.2024 - Current
  • Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
  • Collaborated with team members to achieve monthly targets and improve overall performance.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Managed and fixed repairs and software related issues and prepared bigger cases for delivery to workshop.

Service Employee

Bauhaus
04.2024 - 09.2024
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Learned other teammates' work tasks to train as backup.
  • Observed customer purchases in line and differentiated between standard portions.

Voluntary Work

Various Organisations
  • Sales of Christmas trees for The Danish Scouts Corp
  • Sales of Christmas badges for Childrens Office
  • Sales of Scratch cards - Diabetes Assosciation
  • Fund-rasing for Red Cross
  • Fund-raising for Red Barnet

Education

High School Diploma -

NEXT Sukkertoppen
Valby, Denmark
07-2024

Skills

  • Handling customer complaints
  • Team player mentality
  • Strong work ethic
  • Customer service
  • Computer skills
  • Multitasking and organization
  • Conflict resolution
  • Easy to learn

Courses

Trusted Advisor - Elkjøp Academy

  • A course that taught how to properly read and communicate with a customer and ensure that their needs were met proper. It focused on wordless communication like body language and facial expressions, as well as how to present yourself and solutions to the customer. The course also covered how to deescalate situations with angry customers.


Peak Training - Elkjøp Academy

  • A course that focused on how to work in a busy environment. It was especially relevant for the upcoming busy period of Christmas and Black Friday. Key points were how to operate in a team under pressure, stress management/tolerance and techniques to manage several tasks at once.


Traffic-related First Aid - Red Cross

  • A course that taught how to use a defibrillator, perform CPR, perform the Heimlich maneuver and assessing and treating common injuries such as bleeding, burns and fractures.

Languages

Danish
Native language
English
Proficient
C2
French
Beginner
A1

Timeline

Service Advisor

Elgiganten
10.2024 - Current

Service Employee

Bauhaus
04.2024 - 09.2024

Voluntary Work

Various Organisations

High School Diploma -

NEXT Sukkertoppen
Viktor Dalberg