Vivian Helen Mochrie
Student
Copenhagen
Summary
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, willingness to learn and valued for positive attitude and customer-first approach.
Overview
3
3
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Customer Service Associate, Food & Beverage
Joe and the Juice
10.2023 - Current
- Grasping sales principles and upselling methods, proposing extra items to amplify sales and cultivating an upbeat, enthusiastic demeanor in selling
- Excellent communication skills, both verbal and written.
- Executing tasks promptly and competently under duress
- Excelled in fast-paced environments, maintaining focus under pressure while providing exceptional customer service
- Worked flexible hours across night, weekend, and holiday shifts.
Childcare Assistant
Au-Pair
08.2022 - 07.2023
- Worked alongside parents to enhance organization of family schedules and activities.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enhanced bilingual language acquisition for children during formative years
- acquired conversational proficiency in Danish, enabling effective communication across cultures
Education
Bachelor of Science - Business Language and Culture
Copenhagen Business School
Copenhagen, Denmark07-2027
High School Diploma -
Lore-Lorentz-Schule
Duesseldorf, Germany07.2022
Gymnasium Koblenzer Straße
Duesseldorf, Germany07.2019
Matric (High School Diploma) -
Städtische Montessori-Grundschule Emil-Barth-Straße
07.2014
Skills
- strong work ethic, flexibility and adaptability
- team management
- intercultural communication
- Proficient in maintaining focus during high-stress situations
- Customer service
- Team collaboration
- Problem resolution
- Performance analysis
- Fast and active learner
Certification
Certified completion of the recreational sports leadership examination.
Additional Activities
- 08/2023: coach of youth groups under the age of 16 at a football
- Leadership and Supervision
- adjusted communication skills to ensure a clear understanding of instructions
- patience and adaptability, - managed different skill levels and personalities
- organization and responsibility
Timeline
Customer Service Associate, Food & Beverage
Joe and the Juice
10.2023 - Current
Childcare Assistant
Au-Pair
08.2022 - 07.2023
Bachelor of Science - Business Language and Culture
Copenhagen Business School
High School Diploma -
Lore-Lorentz-Schule
Gymnasium Koblenzer Straße
Matric (High School Diploma) -
Städtische Montessori-Grundschule Emil-Barth-Straße
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