WAEL ELSAYED HUSSEIN ELJAML
Jeddah
Summary
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Dynamic English trainer with a proven track record at Knights of Knowledge International School, excelling in differentiated instruction and faculty collaboration. Mastered delivering tailored lesson plans, significantly enhancing student engagement and proficiency. Skilled in academic advisement and adept at fostering meaningful relationships, ensuring a 100% increase in student satisfaction.
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
21
21
years of professional experience
1
1
Certification
Work History
ENGLISH TEACHER
Knights of Knowledge International School
Jeddah
1 2019 - Current
- Conducted diagnostic tests to evaluate the students' levels
- Provided constructive feedback on students' written and verbal communication skills
- Fostered a supportive classroom environment conducive to open discussion, collaboration, and appreciation
- Utilized a variety of teaching methods, including group work, presentations, and multimedia, to facilitate student learning
- Planned and delivered engaging lesson plans that met the needs of diverse learners.
Customer Service Officer
Abdullatif Jamil Company
Jeddah
01.2015 - 01.2019
- Led on- and off-site customer support teams across multiple time zones.
- Established trustful relationships with customers through effective communication skills.
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
ENGLISH INSTRUCTOR
Saudi Paper Manufacturing Company
Damam
01.2010 - 01.2015
- Integrate English language instruction with employees' job functions and responsibilities, making learning experience practical and relevant to their daily tasks in manufacturing paper company
- Coordinate with other departments such as human resources, trainings, and operations to align English language training initiatives with organizational goals and strategies
- Established conversational practice sessions to enhance employees' ability to communicate effectively in English, especially in workplace situations such as meetings, presentations, and discussions.
TRANSLITERATION FROM ARABIC TO ENGLISH AND VICE VERSA
Freelance
Mansoura
06.2004 - 01.2010
- Translated 100s of written documents accurately with linguistic precision
- Proofread and edited translated materials to maintain language quality and consistency
- Delivered timely translations, meeting project deadlines and client expectations
- Delivered high-quality translation and interpretation services from Arabic to English and vice versa, supporting clients across multiple industries.
ENGLISH TUITION FOR FIRST YEAR STS OF UNIVERSITY
Private Tuition
Mansoura
01.2004 - 01.2010
- Worked flexible hours, covering nights, weekends and on holidays
- Delivered 100s of quizzes and activities to track student comprehension
- Advised, criticized and encouraged students to develop abilities
- Provided constructive feedback for each tutoring session to evaluate student performance and determine future needs.
ENGLISH INSTRUCTOR
IBI Academy for Languages and Computer Skills
Mansoura
01.2004 - 01.2010
- Conduct and established 100s of initial assessments to evaluate students' English language proficiency levels and track their progress throughout English course
- Assisting students in preparing for English language proficiency exams such as TOEFL, IELTS, by familiarizing them with exams format, providing practice materials, and teaching test-taking strategies.
Education
Bachelor in English - English Literature
Mansoura University
MansouraBachelor in Education -
Kafr El Sheikh University
Kafr El SheikhEducational qualification diploma - Methodology and How to Deal with Different Students' Characters
Alexandria University
AlexandriaDiploma in Curriculum planning and development - Curriculum planning and development
Kafr El Sheikh University
Kafr El SheikhTeaching English as A Foreign Language - TEFL Diploma
TEFL Diploma
MansouraSkills
- Differentiated Instruction
- Academic advisement
- Records Management
- Faculty Collaboration
- Parent Communication
- Team Teaching
Certification
- Freelance Translator in 2004 IELTS
- IELTS trainer in March 2017.
- Differentiating Instruction for All Learners in July 2021
- Cognia Standards in December 2021
- Positive Learning Environment in Jan 2023
- Teaching and Learning Interactive Strategies in August 2023
- (Establishing A Favorable Climate for Cooperation) in Dec 2023
- Macmillan Education Training certificates (Learning Environments Conference) in Jan 2019
Timeline
Customer Service Officer
Abdullatif Jamil Company
01.2015 - 01.2019
ENGLISH INSTRUCTOR
Saudi Paper Manufacturing Company
01.2010 - 01.2015
TRANSLITERATION FROM ARABIC TO ENGLISH AND VICE VERSA
Freelance
06.2004 - 01.2010
ENGLISH TUITION FOR FIRST YEAR STS OF UNIVERSITY
Private Tuition
01.2004 - 01.2010
ENGLISH INSTRUCTOR
IBI Academy for Languages and Computer Skills
01.2004 - 01.2010
ENGLISH TEACHER
Knights of Knowledge International School
1 2019 - Current
Bachelor in English - English Literature
Mansoura University
Bachelor in Education -
Kafr El Sheikh University
Educational qualification diploma - Methodology and How to Deal with Different Students' Characters
Alexandria University
Diploma in Curriculum planning and development - Curriculum planning and development
Kafr El Sheikh University
Teaching English as A Foreign Language - TEFL Diploma
TEFL Diploma
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