Wiktoria Giedrojć
Customer Support Representative
Birkerød,84
Summary
My professional journey has been unusual, as I started as an art historian working in museums and art galleries, but now I work in a software company. I feel comfortable with all types of clients and believe I have strong abilities to teach and guide others.
In my current position, I often work with new customers who require a lot of patience and understanding. I frequently prepare them for 'go-live,' answer many questions, and provide clear explanations. Sometimes I need to help customers understand something entirely new to them. I enjoy teaching people using various tools, and I consider myself a successful customer support representative.
Overview
2025
2025
years of professional experience
18
18
years of post-secondary education
2
2
Languages
Work History
Customer Support Representative
SmartRecruiters Inc.
6 2023 - Current
- Interacting every day with SmartRecruiters customers to answer questions, resolve issues, educate, and help them succeed
- Educating and advising customers on standards, tips, and solutions on using SmartRecruiters
- Identifying, testing, and calling out technical issues
- Collaborating closely with all parts of the organization, including product and engineering teams to make customers successful
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.
Office Manager
Robert Majkut Design Ltd.
Warsaw
08.2022 - 06.2023
- Assisted in the onboarding process for new hires
- Ensured that all items were invoiced and paid on time
- Maintained the office condition and arranged necessary repairs
- Organized the office layout and ordered stationery and equipment
- Scheduled meetings and appointments
- Managed internal staff relations
- Coordinated with suppliers, clients, and staff
Art Gallery Manager
Gabinet Sztuki
Warsaw
05.2020 - 10.2021
- Promoted the gallery via social media
- Managed the gallery website and blog
- Organized online art auctions on Onebid.com
- Completed administrative duties and ensured the gallery was opened and closed in a timely manner
- Ran company social media advertising campaigns
- Assisted customers with purchasing artwork and provided information about the artists and their work
Assistant Office Manager
Vogue Poland
Warsaw
03.2018 - 11.2019
- Managed executives' schedules, calendars, and appointments
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Supported the PR and marketing department on special assignments and ad hoc projects.
- Coordinated transportation providers to ensure prompt and proper movement of shipments
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Intern
Desa Unicum Auction House
Warsaw
08.2016 - 12.2016
- Helped with creation and
distribution of detailed auction
catalogues
Intern
Polswiss Art Auction House
Warsaw
10.2015 - 03.2016
- Helped to install exhibitions from
conception to physical configuration - Received and processed shipments
of artwork
Education
Bachelor of Arts - Art History
University of Warsaw
Warsaw, Poland 04.2001 - 09.2019
Skills
Experienced in using Salesforce and Jira
Data-Driven Customer Insights with Visier People Analytics
MS Office Suite
Software troubleshooting
Inbound call answering
Organization and recordkeeping
Problem-solving abilities
Friendly and Patient
Adaptability and Flexibility
Customer Service
Teamwork and Collaboration
Customer Communication and Empathy
Effective Communication
Technical issues analysis
Timeline
Office Manager
Robert Majkut Design Ltd.
08.2022 - 06.2023
Art Gallery Manager
Gabinet Sztuki
05.2020 - 10.2021
Assistant Office Manager
Vogue Poland
03.2018 - 11.2019
Intern
Desa Unicum Auction House
08.2016 - 12.2016
Intern
Polswiss Art Auction House
10.2015 - 03.2016
Bachelor of Arts - Art History
University of Warsaw
04.2001 - 09.2019
Customer Support Representative
SmartRecruiters Inc.
6 2023 - Current
Similar Profiles
Agata LipniakAgata Lipniak
Customer Support Representative at SmartRecruitersCustomer Support Representative at SmartRecruiters
PANKAJ KUMAR MOHANPANKAJ KUMAR MOHAN
HSE Manager at FSCHSE Manager at FSC
Mathias Li Skau HansenMathias Li Skau Hansen
Assistant Teacher at Rudersdal KommuneAssistant Teacher at Rudersdal Kommune