WILLIAM JAMES JONES
Summary
I am a highly motivated IT consultant/project manager with excellent knowledge across the IT industry with a proven track record of developing and implementing IT projects. strategies and solutions. I have over fifteen years of experience within a broad range of disciplines which include IT project management methodology, processes and delivery (Agile and Waterfall); IT business analysis, IT strategy development; service level management.
I am process oriented with the ability to work cross functionally with a focus on customer and business needs. I have cost centre management experience and substantial experience of managing project budgets. I have first class people skills with over ten years’ experience of people management. I have outstanding interpersonal skills, communication and presentation skills and an ability to translate complex concepts to those with limited IT capabilities.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Implementation Consultant
Arla Foods
03.2018 - 02.2022
- Working as a solution/implementation consultant in an agile release train, responsible for providing PLM best practice advise and day to day project delivery
- I played a crucial role in delivering and globally deploying the Dassault 3DS solution, working as the link between the business needs and the development team, managing various aspects of the global project and developing sustainable solutions for Arla
- Working in an agile delivery team to track day to day deliverables
- Gathering user requirements and translating them into technical requirements through workshops and individual sessions
- Solution design, working closely with architects, developers, and business
- Creating test plan, test cases and user material
- Leading daily scrum, PI planning and retrospectives when scrum master was unavailable
Management Consultant
Accenture UK, E
commerce
06.2016 - 03.2018
- Worked as a Management Consultant playing a key role in successful customer deployments
- I was a senior member of the team involved in all areas of planning, elaboration, design, construction and transition of solutions that meet customer requirements
- Implementation team member involved in all aspects of solution deployment
- Analysis and documentation of customer requirements through the delivery of workshops
- Developed requirements specifications, use cases, and functional specifications
- Transformed customer requirements to technical solutions
- Creation of project deliverables including both technical and business elements
- Drove technology solutions and services to provide maximum benefit to the business on an on-going basis, and regular reviews of service requirements
Senior Product manager
Infor
05.2015 - 05.2016
- Provided Process consulting and project management services to Infor’s customers for implementation and upgrade projects
- This specifically included the implementation of a global PLM/LIMS system for Ikea
- Led project planning and scrum meetings
- Developed solution design documents & migration strategy plans
- Specified, tested and implemented system customisations
- Led requirement gathering workshops
- Developed and conducted pilot test plans, training and cutover plans
- Provided support to clients from kick-off
- Translating business requirements into use cases
- Built and maintained general business acumen including ongoing learning, industry knowledge and strong knowledge of the entire Infor Optiva PLM Process suite
- Worked with the global Optiva team to develop a standard implementation accelerator for the EU
Senior IT Business Partner/project manager
Mondelēz International/Kraft Foods
10.2011 - 05.2015
- Responsible globally for Standards and Solutions for RD&Q an HR systems (PLM, LIMS, SAP Success factors, Teamcenter, etc..)
- Worked with senior stakeholders to understand the business strategies
- Developed and implemented IT strategy to enhance business performance in-line with Company objectives whilst meeting future business requirements for global R&D
- Identified and documented the stakeholder’s business requirements, ensuring they are accurately incorporated in to projects and fully tested prior to going live
- Actively managed 3rd party suppliers and support partners
- Business partner with stakeholders within the business, influencing to gain their support of the projects, documenting and clarifying business requirements and agreement of services to be delivered
- Ensured that projects are effectively transitioned to support
- Managed the Labware LIMS system
IT Manager
Cadburys Schweppes PLC/ Kraft Foods, RSSL
03.2009 - 10.2011
Senior Support Technician
07.2007 - 03.2009
Education
BSc (hons) - computer science
Reading University
09.1995 - 06.1998
B- Tech diploma - Computer Studies
Pontypool Sixth Form College
09.1993 - 07.1995
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West Monmouthshire Comprehensive School
09.1988 - 07.1993
Skills
Ability to think strategically and implement operationallyAbility to meet service level targets, and strict financial targetsExceptional problem solver with a keen ability to resolve technology issuesExtensive technical knowledge of PLM, R&D and ecommerce systemsExcellent level of customer service skillsExcellent IT systems knowledgeStrong communication, influencing and stakeholder management skillsAbility to motivate and generate enthusiasm in othersPrince 2 certified
Timeline
Implementation Consultant
Arla Foods
03.2018 - 02.2022
Management Consultant
Accenture UK, E
06.2016 - 03.2018
Senior Product manager
Infor
05.2015 - 05.2016
Senior IT Business Partner/project manager
Mondelēz International/Kraft Foods
10.2011 - 05.2015
IT Manager
Cadburys Schweppes PLC/ Kraft Foods, RSSL
03.2009 - 10.2011
Senior Support Technician
07.2007 - 03.2009
BSc (hons) - computer science
Reading University
09.1995 - 06.1998
B- Tech diploma - Computer Studies
Pontypool Sixth Form College
09.1993 - 07.1995
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West Monmouthshire Comprehensive School
09.1988 - 07.1993