Summary
Overview
Work history
Education
Skills
Languages
Timeline
SEMINARS ATTENDED
Generic
Willie Jay Bruto

Willie Jay Bruto

Sonderborg,Denmark

Summary

Dedicated and detail-oriented professional with strong expertise in cleaning materials and techniques, complemented by excellent oral and written communication skills. Demonstrates a customer service-oriented approach, ensuring high standards of satisfaction and efficiency. Hardworking and focused, with a proven ability to manage tasks meticulously while maintaining a clean and organised environment. Committed to leveraging skills to contribute effectively to organisational goals.

Overview

15
15
years of professional experience
1
1
year of post-secondary education

Work history

Order picker

PERLESHOPPEN.DK APS
Sonderborg, South Denmark
08.2023 - 04.2025
  • Ensured correct products picked for each order, minimising errors and returns.
  • Packed orders securely, reducing damage during transit.
  • Improved warehouse efficiency by adhering to picking procedures and standards.
  • Prioritised urgent orders; ensured their early dispatch.
  • Completed work orders and packing slips with accuracy.
  • Double-checked orders against pick lists to reduce errors and confirm accuracy.
  • Checked quality of products and packaging to meet high standard.

Housekeeping cleaner

Hotel Sønderborg Strand A/S
Sonderborg, South Denmark
06.2023 - 03.2025
  • Delivered quality housekeeping service, contributing to repeat business.
  • Responded promptly to management directives, illustrating efficient task management capabilities.
  • Promoted a positive image of the hotel through high standard cleaning services.
  • Conducted thorough dusting and vacuuming to promote a healthier atmosphere.
  • Upheld cleanliness in emergency situations for seamless operation of the hotel services.
  • Catered to guests' requests, ensuring a personalised experience.
  • Performed deep cleaning tasks for an immaculate environment.
  • Contributed to smooth daily operations by timely reporting any maintenance issues noticed during cleaning tasks.
  • Ensured adherence to Health and Safety guidelines during cleaning processes,.
  • Provided extended support during peak seasons or staff shortages, demonstrating flexibility and commitment towards job role.
  • Vacuumed and dusted reception areas and walkways.
  • Sanitised bathrooms to uphold strict hygiene and infection control procedures.
  • Delivered extra linen and toiletries to meet guest needs.
  • Stocked trollies to maintain stable cleaning supplies.
  • Addressed guests' problems and fulfilled special requests.
  • Prioritised tasks to consistently meet room readiness upon guest check-in.

Cleaning assistant

DAMM CELLULAR SYSTEM
Sonderborg, South Denmark
02.2024 - 02.2025
  • Polished furniture and fittings for a sleek look in corporate settings.
  • Assisted with waste management duties, promoting an eco-friendly image of the establishment.
  • Maintained cleanliness of office spaces for a healthy work environment.
  • Provided sanitary conditions by disinfecting high-touch surfaces regularly.

Housekeeping cleaner

Gluck in Sicht Osteelodges GmbH & CO.KG
Glücksburg (Ostsee), Germany
07.2022 - 03.2023
  • Minimised health risks in residences with efficient removal of waste materials on a regular basis.
  • Upheld highest cleanliness standards in client homes by diligent washing, scrubbing, and sanitising of surfaces.
  • Enhanced appearance of living spaces through meticulous furniture polishing and window washing activities.
  • Managed inventory of cleaning supplies effectively to avoid running out unexpectedly.
  • Utilised environmentally friendly cleaning products to ensure sustainable practices whilst maintaining high cleanliness standards.
  • Achieved spotless environment for clients through thorough dusting, mopping, and sweeping.
  • Ensured client satisfaction by providing high-quality cleaning services at all times.
  • Handled delicate items carefully during cleaning to prevent damage or loss.
  • Carried out deep cleans as necessary resulting in an immaculate living space for clients' enjoyment.
  • Delivered excellent customer service for repeat business from satisfied clientele.
  • Took initiative in identifying and addressing potential cleanliness issues proactively, thus preventing bigger problems down the line.
  • Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
  • Serviced bathrooms with fresh supplies and regular cleaning.
  • Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
  • Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
  • Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
  • Maintained clean, safe environments for guests and staff, strictly following infection control policies.
  • Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
  • Communicated with other staff to determine best use of resources and guest care.
  • Meticulously vacuumed, dusted and tidied guest rooms.
  • Followed owner and guest preferences to maintain relaxing environments with easily accessible amenities.
  • Delivered meticulous cleaning with expert use of chemicals, equipment and traditional techniques.
  • Worked with strict attention to detail, providing thorough cleaning services within allotted timeframes.

Retail Sales Assistant/Customer Service Representative- Retail Operations Department

Akari Lighting and Technology Corporation
Quezon City, Philippines
09.2016 - 05.2019
  • Answering phone calls and Accommodating concerns of the disers.
  • Provide letters (leave, late, undertime, change day-off, etc) with approval of their supervisors/managers.
  • Provide pull-out letter like defective items, slow-moving/non-moving items requested by the disers.
  • Monitor pull-out items in the store.
  • Provide Discount letter requested by the disers.
  • Process / Monitor P.O of the disers.
  • Performs other duties and functions if deem necessary.
  • Acts as herald to another department.

Customer Service Representative- Trade Department

Akari Lighting and Technology Corporation
Quezon City
03.2013 - 09.2016
  • Attracts potential customers by answering product and service questions. suggesting information about other products and services.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Process purchase order of the customers in all Luzon area and sales agent account.
  • Answering phone calls and client queries.
  • Assist and process order walk-in client.
  • Monitor/Process Return Items of the customer.
  • Make a formal quotation request by the customer.
  • Download monitoring sales per week. (NetSuite)
  • Process/Monitor order to all showroom branch (Timog, Greenhills, Ortigas).
  • Provide pull-out letter (stock transfer, repair, defective, etc).
  • Process customer order of showrooms pick up at Head Office.
  • Monitoring of the return items by the customers.
  • Ensures high levels of customer satisfaction through excellent sales service.
  • Meeting with the CEO every Monday.

Promodiser/Salesclerk

Akari Lighting and Technology Corporation
Quezon City, Philippines
12.2009 - 01.2013
  • Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services.
  • Identify interested and qualified customers in order to provide them with additional information.
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Practice demonstrations to ensure that they will run smoothly.
  • Prepare and alter presentation contents to target specific audiences.
  • Provide product samples, coupons, informational brochures, and other incentives to persuade people to buy products.
  • Set up and arrange displays and demonstration areas to attract the attention of prospective customers.
  • Assortment all the defectives/ non-moving/slow moving/phased-out /busted items. (Request for pull-out)
  • Conduct Monthly Inventory per month.

Education

Bachelor of Science - Computer Science

ACCESS COMPUTER AND TECHNICAL COLLEGES
Manila
03.2019

Vocational 2 yrs Computer Science -

ACCESS COMPUTER AND TECHNICAL COLLEGES
Philippines
06.2011 - 03.2012

Skills

  • Excellent oral and written communication
  • Hardworking
  • Focused and detail-oriented
  • Customer service-oriented
  • Cleaning materials knowledge
  • Knowledgeable in cleaning

Languages

Tagalog
Native
English
Fluent
Danish
Elementary

Timeline

Cleaning assistant

DAMM CELLULAR SYSTEM
02.2024 - 02.2025

Order picker

PERLESHOPPEN.DK APS
08.2023 - 04.2025

Housekeeping cleaner

Hotel Sønderborg Strand A/S
06.2023 - 03.2025

Housekeeping cleaner

Gluck in Sicht Osteelodges GmbH & CO.KG
07.2022 - 03.2023

Retail Sales Assistant/Customer Service Representative- Retail Operations Department

Akari Lighting and Technology Corporation
09.2016 - 05.2019

Customer Service Representative- Trade Department

Akari Lighting and Technology Corporation
03.2013 - 09.2016

Vocational 2 yrs Computer Science -

ACCESS COMPUTER AND TECHNICAL COLLEGES
06.2011 - 03.2012

Promodiser/Salesclerk

Akari Lighting and Technology Corporation
12.2009 - 01.2013

Bachelor of Science - Computer Science

ACCESS COMPUTER AND TECHNICAL COLLEGES

SEMINARS ATTENDED

  • Game Development Summit 2018, Developing the Impossible: Game Development of the Future, Pasigueño, Pasig City, Philippines, 12/09/18, Introduction to Unity Game Development, Game Art and Aesthetics, Game Scripting, Game for Business
  • Mobile Application Development and Web Security, Access Computer College- Manila Campus, 03/09/19
  • VISUAL BASIC AND C++ SEMINAR, 09/10/16

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Willie Jay Bruto