Hi, I’m
Yones Felfel
Nearly Graduate
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
I am at my second and last year of MSc in Economics and Business Administration – Accounting, Strategy & Control.
Throughout my life I have been eminently ambitious and passionate with the things that I have done – always striving for the best results whether it is regarding education, work or sports.
With a former professional football career, I have learned that with discipline, a structured mind, and hard work, you can reach your goals. I have applied this mentality and attitude during my education, and I am now keen on applying it to XXXX
Overview
12
years of professional experience
7
years of post-secondary education
3
Languages
Work History
LEJKACopenhagen
Customer Success Manager & Strategic Marketing
01.2022 - Current
Job overview
- Monitoring metrics and developing actionable insights to improve efficiency and performance.
- Playing an instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Leading process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Conduct training and mentoring of team members to promote productivity, accuracy, and commitment to friendly service.
- Manage monetary transactions between the firm and its clients.
- Main responsible of maintenance and improvement of applied CRM-system.
Hellerup Idræts KlubHellerup
Football Coach (assistant)
01.2022 - Current
Job overview
- Proven ability to develop and implement creative solutions/strategies to complex situations.
- Usage of critical thinking to break down problems, evaluate solutions and make decisions.
- Enhancing leadership skills by sharing own personal experiences and communicating these in a comprehensive way.
Hellerup Idræts KlubHellerup
Part-time Professional Football Player
07.2018 - 01.2022
Job overview
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance - especially for the younger players of the squad.
FC VaduzVaduz
Professional Football Player
02.2016 - 07.2018
Job overview
- Interacted professionally with press, fans and members of other teams to maintain positive public image of team.
- Volunteered for charitable events and supported positive public team- and personal image.
- Developed personal mental skills for handling tough times such as long-term injuries and 'unsatisfactory' performance.
FC VestsjællandSlagelse
Professional Football Player
08.2015 - 12.2015
Job overview
- Managed the transition from being a young player from a bigger club with less responsibility, to being bought in as a profile who should, and was expected, to make an immediate impact.
- Gained knowledge about how to navigate as a member/player of an organization in financial turmoil, and how to utilize the abilities of people around me to get sound through it.
FC CopenhagenCopenhagen
Professional Football Player
07.2011 - 08.2015
Job overview
- Moving up through the ranks in one of the biggest clubs in Scandinavia, being part of the program named 'School of Excellence', and representing the first-team in both domestic and international tournaments.
- Developed appropriate interpersonal skills in a young age.
- Represented the Danish National Youth Team on several occasions and in different age groups.
Education
Copenhagen Business SchoolCopenhagen
Master of Science from Accounting, Strategy And Control
09.2021 - Current
Copenhagen Business School Copenhagen
Bachelor of Science from Business Administration And Psychology
09.2018 - 06.2021
Falkonergaardens GymnasiumFrederiksberg
High School Diploma
08.2012 - 08.2015
Skills
Microsoft Office 365
undefinedHobbies
I am still really passionate about football, being the assistant coach of the U-17 team at HIK which participates in the second-highest tier in Danish youth football. Besides that, I usually play padel tennis 1-2 times a week which facilitates interaction with my best friends and the opportunity to stay in shape.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Success Manager & Strategic Marketing
LEJKA
01.2022 - Current
Football Coach (assistant)
Hellerup Idræts Klub
01.2022 - Current
Copenhagen Business School
Master of Science from Accounting, Strategy And Control
09.2021 - Current
Copenhagen Business School
Bachelor of Science from Business Administration And Psychology
09.2018 - 06.2021
Part-time Professional Football Player
Hellerup Idræts Klub
07.2018 - 01.2022
Professional Football Player
FC Vaduz
02.2016 - 07.2018
Professional Football Player
FC Vestsjælland
08.2015 - 12.2015
Falkonergaardens Gymnasium
High School Diploma
08.2012 - 08.2015
Professional Football Player
FC Copenhagen
07.2011 - 08.2015
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