YULIIA HANEVSKA

Service provision with the cruise ships of the brands AIDA Cruises and Viking Ocean Cruises.

• Contact person - Henning Schou , MICS Director at SDK Cruise, phone: +45 23 21 29 00, e-mail: hsu@sdkgroup.com
• Providing crew change (documents with personal data. transfer, accommodation)
• Customs documentation and waste declarations arranged with port authorities)
• Arranging pilot, tug, and different deliveries.
• Coordinating crew members.
• Organizing medical appointments and ambulance.
• Worked flexible hours across night, weekend and holiday shifts.
• Identified issues and provided solutions to problems.
• Passionate about learning and committed to continual improvement.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Copenhagen Malmö Port, Port of Bornholm

VeVe and Kiin Kiin - Michelin Star restaurants

- Meet and seat guests, serve 17-18 courses menu, providing unique experience , advise on menu, reserve tables, settle unpleasant situations, control food orders with the delivery, see off the guests.

- Communicate with guests and ensure high quality service.

• Contact person: Daniel Kruse info@roedepakhus.dk / contact person
• Menu memorization .
• Food preparation and safety .
• Ordering procedures .
• Bill computation and POS systems .
• Table setting .
• Bar terminology expertise .
• Customer service and communication .
• Time management and problem-solving

• Contact person - Yana Grundke CBO Cruise , phone: +45 51 36 37 41 , e-mail: yag@portofroenne.com
• Built personal relationships with guests to promote positive experiences about Bornholm island.
• Provided information on various sites throughout area, relaying little-known stories to provide interest.
• Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.

• Providing direct quality care to patients including daily monitoring, recording, and evaluating of medical conditions of up to 40 patients per day
• Interacting and communicating with patients of all ages and ethnic backgrounds, giving quality medical care and treatment
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Managing high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed as well as walking and stretching.
• Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
• Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.

• Practice at: Males, female´s, children´s departments
• Management of crises and emergency situations with provision of immediate assistance to persons in need.
• Developed and facilitated goal-oriented psycho-education and therapy groups to improve residents' quality of life.
• Took and monitored vital signs, administered medications, and managed patient behavior.
• Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
• Treated patients and families with respect and dignity.
• Daily patient chart.

• Practice at : Male’s, female, children’s departments
• Examination of patients
• Keeping track the patient's medical history
• Prescription of treatment

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance.
• In-person and telephone consultations.
• Followed up with existing customers to provide additional support and address concerns.

• In-person and telephone consultations.
• Evaluated customer purchase requirements and recommended best-fit company offerings.
• Maximized customer retention by resolving issues quickly.