Zsanett Pap
Frederiksberg,Denmark
Summary
Dynamic person with background equipped to promote hospitality services, professional with a drive to provide remarkable service. Having an experience of handling and managing well above 5000 guest and hundreds of crew from 50+ different nationalities all over the globe and providing an expectational guest experience by having well trained, professional, happy staff. A real people person who enjoys problem-solving and understands the importance of corporate branding. Looking for the opportunity to be a manager at an established hotel.
Overview
17
17
years of professional experience
Work History
Cleaner
Self employed
Copenhagen, Capital Region
01.2024 - Current
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Used correct procedures to clean floors, communal areas and work spaces.
- Coordinated and performed 5 cleaning jobs per day.
- Adhered to health and safety regulations to maintain safe environment for customers.
Contact Associate
Performia Aps
Budapest, Hungary
01.2023 - 01.2024
- Actively listened to customers to fully understand requests and address concerns.
- Maximized customer engagement and satisfaction by delivering excellent customer service.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Prepared range of written communications, documents and reports.
- Picked up additional tasks to aid team success.
- Finding new potential customers.
- Cold calling.
- Consultation with existing clients in the field of HR.
- Sales of HR trainings and software.
Regional sales manager
Union Vienna Insurance Group
Budapest, Hungary
05.2021 - 04.2022
- Sales of insurances and savings.
- Achieved exceptional client satisfaction feedback and ratings.
- Profiled, targeted and prospected territory within and beyond existing customer base to expand reach and revenue.
- Recruiting new colleagues.
- Mentoring new colleagues.
- Monitored sales team performance and provided training to help reach targets.
Restaurant manager
BBQ Heroes
Kecskemét, Hungary
04.2021 - 12.2021
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Built loyal customer base by creating welcoming environment with top quality service.
Beverage manager
Norwegian Cruise Line
Miami, United States of America
11.2016 - 05.2020
- Manages the entire beverage operation, service, employees for up to 150 beverage staff who serves 5500+ guests onboard indifferent beverage outlets every day 365/24/7.
- Managed finances by controlling budgets and authorising expenditures. Managed a budget of $1 Million for the department overall.
- Trained new employees.
- Established and enforced standards of personnel performance and service to provide customers with consistent and 5 start plus experiences.
- Coordinated optimal guest relations from initial contact through final check- out to boost satisfaction and brand loyalty.
- Was in charge of preparing for special functions and banquets by full set up, service and taking down the events.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Within the fleet we managed with my team to rank number 1 or 2 out of 17 for all the years that I have spent there.
- Ruled various pilot projects with success.
Beverage manager
Carnival Cruise Line
Miami, United States of America
01.2012 - 09.2016
Assistant restaurant manager
Mexicali LTD
London, United Kingdom
09.2007 - 11.2009
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Led by example in providing customers with attentive, professional restaurant service.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
Education
Independent Insurance Broker - Banking
WSET Level II - Beverage
Business Management diploma - Business
Bar Smart Advance Certification - Beverage
International Beer certification - Beverage
Skills
- Operational oversight
- Office and staff streamlining
- Special event coordination
- Quality Assurance
- Transformational leadership
- People management
- Guest experiences
- Employee development
- Customer relations expertise
Languages
English
Advanced
Hungarian
Native
Danish
Beginner
Affiliations
- Reading
- Running
Timeline
Cleaner - Self employed
01.2024 - Current
Contact Associate - Performia Aps
01.2023 - 01.2024
Regional sales manager - Union Vienna Insurance Group
05.2021 - 04.2022
Restaurant manager - BBQ Heroes
04.2021 - 12.2021
Beverage manager - Norwegian Cruise Line
11.2016 - 05.2020
Beverage manager - Carnival Cruise Line
01.2012 - 09.2016
Assistant restaurant manager - Mexicali LTD
09.2007 - 11.2009
Hungarian National Bank - Independent Insurance Broker, Banking
Napa Valley Wine Academy - WSET Level II, Beverage
Brentwood Collage - Business Management diploma, Business
Pernod Richard - Bar Smart Advance Certification, Beverage
Cicerone - International Beer certification, Beverage
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