DAJANA NIKOLIĆ
Hospitality Professional
Copenhagen
Summary
Hospitality professional with over 10 years of experience in guest services and event planning.
Known for a warm and engaging approach, I thrive in dynamic environments where personalized service and attention to detail are paramount. I'm eager to bring my expertise and enthusiasm to a forward-thinking team, where I can contribute to continued success and growth.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Conference and Events Host
Strawberry, Villa Copenhagen Hotel
Copenhagen
02.2024 - Current
- Assisted in the organization and execution of various events, including meetings, weddings, and conferences.
- Greeting guests, engaging with attendees, ensuring smooth coordination with vendors, managing the event timeline, addressing any problems or issues that arise, and prioritizing guest satisfaction.
Staff Member, Guest Services Associate
Skt. Petri Hotel
12.2022 - 08.2024
- Delivered personalized and attentive service to all guests, ensuring their needs were met promptly and efficiently. Assisted in the seamless check-in and check-out processes, handling guest inquiries and resolving issues. Coordinated with housekeeping, maintenance, and other departments to ensure the highest standards.
- Participated in regular training sessions and team meetings to stay updated on hotel policies, procedures, and best practices.
Restaurant Owner
Lavanda Nova D.o.o.
Dubrovnik
02.2010 - 03.2021
- Successfully established and managed a thriving restaurant in the competitive market, featuring unique culinary concepts that cater to diverse customer preferences.
- Led a dedicated team of 13 employees, fostering a collaborative and motivated work environment that prioritizes exceptional service and staff development.
- Organized and hosted numerous successful events, including private functions, corporate gatherings, and local community events.
Education
BBA - Bussines Administration
University of Dubrovnik
Dubrovnik, Croatia 09.2009 - 07.2012
Skills
Team Collaboration
Customer Service
Communication Skills
Problem-Solving
Attention to Detail
Effective Time Management
Timeline
Conference and Events Host
Strawberry, Villa Copenhagen Hotel
02.2024 - Current
Staff Member, Guest Services Associate
Skt. Petri Hotel
12.2022 - 08.2024
Restaurant Owner
Lavanda Nova D.o.o.
02.2010 - 03.2021
BBA - Bussines Administration
University of Dubrovnik
09.2009 - 07.2012
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