Delia Gianoglu
Store Manager
Carl Jacobsens Vej 33 H
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Store Director
Valentino SpA
02.2024 - Current
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Organized special events within the store to drive foot traffic and increase overall revenue potential.
- Increased store sales by implementing strategic marketing campaigns and promotional events.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
General Manager
ISABEL MARANT
03.2022 - Current
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates. Managed over 50 customers calls per week.
- Prepared annual budgets with controls to prevent overages.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Increased KPI's : UPT + 5% vs LY ,CR 15% > vs LY .Store ROI + 7% vs previous years .
General Manager
JIMMY CHOO
11.2021 - 02.2022
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Mentored and motivated team members to achieve challenging business goals.
- Developed new store location from ground up by hiring and training efficient team.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Rotated stock to achieve optimum appeal and minimize shrinkage with over 40%.
Store Manager
RALPH LAUREN
02.2021 - 11.2021
- Reviewed and monitored scheduling for over 20 employees , purchases and other expenses to maintain quarterly budget.
- Maximized sales with over 30% and minimized shrinkage through excellent customer service and adherence to standard practices.
- Analyzed and interpreted store trends to facilitate planning.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Rotated merchandise and displays to feature new products and promotions.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Store Manager
COS
01.2020 - 01.2021
- Created work schedules according to sales volume and number of employees.
- Customer service and selling :analyses monthly customer service reports, monitoring competitors activity .
- Completed 3 months profit and loss performance reports and RFID.
- Responsible for recruitment planning and ensuring adequate level of training.
- Analyze results of annual employee survey and implements actions to increase motivation and reduce staff turnover
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
VM Area Team
Zara inditex
02.2017 - 12.2019
- Opening of 11 new stores in Scandinavia Area, taking care of all Visual training of new employees.
- Transformed under performing teams into productive ,profitable teams.
- Conducted training sessions to educate managers and visual managers on best practices and procedures to increase profitability.
- Brought in exceptional candidates to boost team productivity and operational efficiency .
- Monitored customers buying trends, market conditions and competitor actions to adjust strategies and achieve goals.
- Implementing weekly routines in 7 stores and fallowing up on reports and ranking sales .
Department Manager
Zara Inditex
10.2015 - 02.2017
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Coached more than 70 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 35%.
- Maximized productivity and profitability by balancing sales and expenses.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Senior Visual Merchandising Manager
Zara Inditex
02.2014 - 09.2015
- Improved field teams' sales by coaching on merchandising techniques.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Supervised team of up to 14 merchandising employees and monitored adherence to company standards.
Visual Merchandiser
Zara Inditex
02.2013 - 02.2014
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Updated floor design for 800 square foot facility to more effectively present products to patrons.
- Developed and implemented creative promotional strategies, bringing in over 30% more in 2 months revenue.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
Education
Course Certificate - Supply Chain Management
Rutgers State University Of New Jersey
New Jersey/Coursera Platform 10.2020 - Current
GED -
CPA:Project Management :The Basics For Success
University Of California 03.2018 - 06.2018
GED -
Universita Bocconi
Milan Italy 01.2016 - 01.2017
GED -
Bachelor: Hotel And Restaurant Management
Valby-Denmark 10.2011 - 01.2013
Skills
- Team leadership and coaching
Order Management
Goals and performance
Customer Services
Staff training and development
Financial operations management and project management
Product And Service Sales
Maximizing profitability
Product Presentation and Merchandising
Certification
Timeline
Store Director
Valentino SpA
02.2024 - Current
General Manager
ISABEL MARANT
03.2022 - Current
General Manager
JIMMY CHOO
11.2021 - 02.2022
Store Manager
RALPH LAUREN
02.2021 - 11.2021
Course Certificate - Supply Chain Management
Rutgers State University Of New Jersey
10.2020 - Current
Store Manager
COS
01.2020 - 01.2021
GED -
CPA:Project Management :The Basics For Success
03.2018 - 06.2018
VM Area Team
Zara inditex
02.2017 - 12.2019
GED -
Universita Bocconi
01.2016 - 01.2017
Department Manager
Zara Inditex
10.2015 - 02.2017
Senior Visual Merchandising Manager
Zara Inditex
02.2014 - 09.2015
Visual Merchandiser
Zara Inditex
02.2013 - 02.2014
GED -
Bachelor: Hotel And Restaurant Management
10.2011 - 01.2013
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