Liesel Glass

• Reporting to the 1LoD Head of Risk Advisory, Controls and Risk Assessments within the Financial Crime Risk and Prevention organisation in Danske Bank, acting as his deputy for the entirety of employment at Danske Bank.
• During the three years, there were various responsibilities included at different times depending on the need with a summary below.
• Financial Crime risk advisory services for Large Corporates and Financial Institutions (LC&I), including Asset Management. Leading a team of experienced financial crime risk officers providing advisory services to the LC&I business in Denmark, Norway, Sweden and Finland, and covering advisory services towards international branches in UK, Ireland and Poland in respect of Danske Group central processes and controls.
• Supporting the business through identification of financial crime risks and providing advice to enable risk owners to make appropriate decisions on strategic objectives and thematic risks.
• Supporting Asset Management division as part of LC&I, including advisory services for the Fund Management Companies, mostly towards Danske Invest Asset Management and its branch in Luxembourg.
• Advisory services on the control framework to enable effective risk management, yet enable efficient processes and controls.
• Acting as a delegate for the Denmark Anti-Money Laundering Reporting Officer (AMLRP), with team members in various countries, acting as delegates for the country AMLRP. Responsibilities included approvals for decisions on customers with identified FC concerns, PEP and EUHRTC approvals as well as restricted or prohibited portfolios.
• Reporting and submissions to formal and informal governance committees in respect of risks facing the business, with the aim to inform and obtain decisions for risk management actions.
• Financial Crime risk advisory services for Business Customers business unit up until May 2024, services were the same as for LC&I. Special focus on customers that are deemed to pose a heightened financial crime risk that required additional due diligence over and above enhanced due diligence.
• Financial Crime Central Risk Advisory Services, leading a team of experienced risk officers that provided advisory services to the whole Group and covering all FC risk typologies.
• Providing advisory services related to improvements, changes and updates to processes and controls, as well as input into policies across risk typologies: Anti-Money Laundering, Counter Terrorist Financing, Sanctions, Anti-bribery and corruption, Tax Evasion and Fraud.
• Set up and maturing a team that is responsible for segment risk reviews, performing deep dives into risks identified through group-wide risk assessments and management information. This was pro-active in nature to determine the extent of the risk and the extent to which controls effectively manage risks, resulting in recommendations taken forward through formal governance.
• Coordination of network cases that involved a large number of customers to determine risk management decisions on the future banking relationships with customers. These were group-wide, spanning 1st and 2nd lines of defence, functional areas and all Business Units (LC&I, Business Customers and Retail). Cases included tax evasion, lending fraud, sanctions circumvention, organised crime and professional enablers.
• Coordination of the Lessons Learned 1st line reviews to determine what improvements can be made to the risk and control framework to learn from past and external events.
• Analysis of mined data on adverse media cases to determine extent of risk exposure, as well as strength of controls and identification of risk management actions where required.
• Policy implementation simplification initiatives focussed on creating efficiencies within the process and control framework with a view to be more effective in managing risks. This included collaboration with 2nd line policy teams and legal to understand the legal requirements and identifying the risks that do require additional controls, whilst creating efficiencies where there is low risk.
• Regulatory and internal review remediation, involvement in a number of initiatives to enable the Danske Bank to close regulatory orders, inspections and internal review observations raised by 2nd and 3rd line of defence. This included the Group Financial Crime Plan under Danish FSA, commitments under the plea agreement with the US Department of Justice, and Norwegian FSA.
• People Management of a multi-location team, including salary & performance reviews, development and succession planning and execution. Adhering to HR policies in Denmark, Norway, Sweden, Finland, Poland and Lithuania.
• Mentorship of a number of employees, formal and informal, within and outside organisation structure. Covering development, career advice, and dealing with aspects within their own roles.

• Reporting into CEO for the Branch, Member of Executive Committee, functional reporting line to Continental Europe Compliance in France.
• The Head of Compliance is a key strategic risk management leadership role. The role has a broad remit and responsibilities for advising and challenging the first line staff, providing oversight and management of all aspects of Compliance risks in-country including driving coordination of the various Compliance projects, while ensuring alignment with Global policies and procedures.
• The role requires strong partnership with the business and regional stakeholders notably with the Regulatory Conduct, which includes Regulatory Compliance and Financial Crime Compliance (FCC) teams, acting with them to drive the implementation of RC/ FCC processes and policies. Monitors and track the regional progress of various work streams and initiatives which fall under the umbrella of Compliance Risk, provide policy advice related to all business line products, services and clients, and ensure that the Compliance team is resourced adequately to address the risks associated with all business lines.
• Interact with regulators and industry bodies on Regulatory related matters, maintaining transparent and effective relationship with main regulators.
• Regulatory Development and Engagement with oversight as Risk Steward for regulatory changes to ensure proactive communication with the business and to develop appropriate policy and framework to manage the changes, particularly extra territorial changes.
• Coordination and implementation of actions to address risks and manage issues.
• Proactively advise and guide the business on the effective management of Compliance risks in respect of products, services and business models. The regulatory, conduct and financial crime compliance risks covered impact wholesale lines of business, markets and trading, transactional banking, trade facilities, support functions and operations.
• Leadership to ensure proactive approach is taken in the identification of Regulatory risk and potential impacts on the Business Model.
• Development and continuous review of appropriateness of framework to monitor RC and FCC developments impacting on all business lines. Providing advice on procedural and policy aspects that affect the Branch.
• Leadership to drive local implementation of regional plans to quantify impacts and implement actions to address, manage and mitigate impacts of RC and FCC changes on Global Businesses.
• Develop and implement, as required, policies and systems that ensure that exposure to Regulatory and reputational risks is managed in a practical and effective manner.
• Lead / liaise with relevant regional stakeholders within Global Business and Functional teams to provide expertise on all Compliance matters.
• Leadership of resources, people, process and change management to support customer focus business operations.
• Develop strategies that will mitigate the geographical risk of customer counterparties and implementation of the tools to assist the business to mitigate the risks in respect of customer footprint into Africa and other high-risk jurisdictions.
• Oversight and approvals for data sharing, outsourcing / in-sourcing of services, cloud services for compliance related activities in the branch.
• Leadership of the Compliance team, including performance management, development plan and succession planning and execution.
• Management of the Compliance function administration including budget management, resource planning, access management, training requirements, management information to track performance of the compliance team.
• Participation in various governance forums: Executive Committee, Risk Management Meeting, Regional Governance forums. Includes submissions and robust challenges and escalations where appropriate.
• Risk Steward for the non-financial compliance risks, including the assessment of risks, engagement with risk and control owners, review and challenge of assessments and oversight of reporting of risks, controls and providing advice in respect of regulatory or policy matters that influence the risk assessments for both Regulatory Conduct / Compliance risks and Financial Crime risks.
• Responsible for driving the conduct and culture agenda in the branch, including implementation of market conduct requirements, values and behaviour initiatives and reinforcement of the desired culture in the branch.

• The Country Head of Financial Crime Compliance provides oversight and management of all aspects of Financial Crime Risk including impact analysis of regulatory changes, and driving coordination and execution of the various Financial Crime Compliance work streams and assurance, while ensuring alignment with Global Standards.
• Engender strong partnership with the business FCC team and Regional FCC teams, acting in concert with them to drive the implementation of policy related to Financial Crime Compliance.
• Monitor and track the regional progress of various work streams and initiatives underway which fall under the umbrella of Financial Crime Risk and Global Standards, provide policy advice related to all business line products, services and clients, and ensure that the Financial Crime Compliance function is resourced adequately to address the risks associated with all business lines in South Africa.
• Stay at the forefront of key regulatory changes to ensure proactive communication with business and develop appropriate policy and framework to manage the changes, particularly extra territorial changes.
• Drive and accelerate the execution of Financial Crime Compliance programmes that directly impact business performance.
• Accountable for the implementation of Financial Crime Risk Compliance policies in to the business.
• Governance and oversight of all FCC related branch metrics and act as the driver for the Financial Crime Risk Management Committee and challenger of the first line of defence FCC risk management.
• Risk Steward for the Financial Crime Risk Control Environment, risk and control owner for Second Line of Defence controls playing a challenging role that results in a robust and fluid control environment.
• Governance and oversight of issue management for the FCC related issues across all levels of defence.
• Management of the Financial Crime Risk and Financial Threat Mitigation Teams activities in South Africa, including: performance management, issue management, HR related matters, budget control and deliverables, succession planning, talent and consequence management.
• Governance and oversight of activities outsourced to Group Service Centres and Centres of Excellence being performed on behalf of the FCC team.

• Responsible for supporting the rapid development and execution of a transformation plan to ensure HSBC South Africa (HBZA) has successfully embedded Global and Regulatory standards, aligning all tactical work undertaken with the strategic Global Standards programme, and ensuring the pace of change and risk management is accelerated in country where accountability for risk management ultimately rests. The expected outcome is fully operational processes that adheres to the Global Standards.
• Support the First and Second Lines of Defence in developing a mature and sophisticated Financial Crime Risk ('FCR') culture, demonstrating a pro-active, enquiring and critical mind-set which considers both global and local risk consideration during the course of day to day business.
• Develop and manage a bank wide FCR country plan integrated with the global standards and Operational Effectiveness programme, taking into account any aspect that is not yet business as usual.
• Influencing compliance culture through awareness and transformation initiatives.
• Reporting and communication to governance committees (EXCO [invitee], Financial Crime Risk Management Committee [member]) on Global Standards related matters.
• Coordinator for Operational Effectiveness Exercise that includes influencing implementation of controls, processes, roles & responsibilities, capacity planning, project management, reporting to Global teams, part of Europe working groups all intended to ensure the compliance with financial crime related policy and local regulatory requirements.
• Drive the implementation of procedures and processes to allow the business to be operationally effective in respect of financial crime risk management. Specific focus on Financial Crime Risk Management. Responsible for procedural implementation for both 1st and 2nd line of defence and development of in-country procedures to manage financial crime risks.
• Facilitating and influencing strategy around compliance initiatives for financial crime compliance global standards.

• Implementation of various compliance projects that included the following responsibilities.
• Influencing compliance culture through awareness and transformation initiatives.
• Reporting and communication to governance committees (EXCO [invitational], Risk Management [invitational], In-Country Execution Committee [Lead], Financial Crime Risk Management Committee [member]) on the compliance programme implementation.
• Project management for variety of compliance initiatives.
• In-country execution lead for the Financial Crime Risk Global Standards programme.
• Coordinator for Operational Effectiveness Exercise that includes influencing implementation of controls, processes, roles & responsibilities, capacity planning, project management, reporting to Global teams, part of Europe working groups all intended to ensure the compliance with financial crime related policy and local regulatory requirements.
• Implementation of procedures and processes to allow the business to be operationally effective.
• Project manager for the implementation of customer due diligence policies and procedures, in-country regulatory additional requirements, training and awareness.
• Facilitating and influencing strategy around compliance initiatives for financial crime compliance global standards.
• Presentations to the South African Reserve Bank to gain approval for the offshoring of portions of customer due diligence.
• Implementation, training and awareness around policies related to financial crime risk management.

• Consulting to clients on compliance processes; compliance risk management, enterprise wide risk management and business processes.
• List of Clients: National Treasury, Akani (Retirement Benefits), Transnet, Discovery (Insurance), Vortex.

• Consulting to clients on compliance processes; compliance risk management, monitoring and completing of FSP reports for FAIS.
• List of previous clients: Kollmann Financial Services (Pty) Ltd, Chartered Insurance Brokers (Pty) Ltd, Branch 14 Administrators (Pty) Ltd, Akani Pension Fund Administrators.

• Providing Project Management Services.
• List of Clients: Silvermoon Business Systems, ABSA Group.

• Implementing FAIS in Healthcare and Personal Benefits as project manager and compliance specialist assisting the business with processes, controls and system changes.
• Implementing FICA (AML Legislation) in Personal benefits as project manager and compliance specialist assisting the business with processes, controls and system changes.
• Responsible for compliance risk management for Liberty Personal Benefits in respect of all applicable legislation.
• Monitoring FAIS (financial services), FICA, LTIA (long-term insurance), PFA (Pension funds) in Liberty Personal Benefits.
• Training Liberty Personal benefits on FAIS and FICA.
• Assisting Corporate Benefits implementation of FAIS.
• Responsible for compliance risk management and monitoring for Outbound Sales Centre.

Awarded the post–graduate diploma which consisted of four certificates, Money–laundering Control, Compliance Management, Board Governance, and Basic Interpretation Theory, providing the theoretical basis for understanding compliance methodology and principles.

• Awarded the PMIP Certificate which provided the basis for project leadership and expertise in any way of working: predictive, hybrid or agile. Stimulating the ability to lead projects without being tied to any specific industry or geographic location.

• Completed the Senior Leadership Development Programme which helped me to elevate my leadership skills for complex environments, high-performance teams and effective change and strategy execution.

• Awarded BA, with 2 majors, Industrial Psychology and Communications. This education gave me a strong foundation in human behaviour, and communication, which continues to shape how I lead teams, execute tasks with others and manage risk.