Summary

Overview

Work History

Education

Skills

Birth Place

Current Address

Telephone

References And Certificates

Personal Information

Timeline

Miroslav Misoski

International Payments Professional

Copenhagen,84

Summary

Highly motivated bank officer able to provide and offer full customer banking service to the clients with strong focus on customer needs. Ambitious and looking forward to playing a significant role in customer-oriented company adding significant value of the business. A high performing individual, enthusiastic and initiative able to work in different environments. Capable of delivering accurate and quality information to the superiors, ensuring deadlines. Well experienced in international payments via domestic clearing systems and SWIFT.

Overview

years of professional experience

years of post-secondary education

Work History

FI Sales, Support and Account Relations Manager

Inpay A/S

01.2018 - Current

· Managing relationships with more than 30 existing clients bringing payment volume of more than 100 mil EUR.
· Developing and establishing business partnerships and sales channels,
· Ensuring continuation and enhancements of services and products,
· Ensuring compliance / enforcement with policies and procedures
· Increased company's FI client's portfolio
· Developed and implemented successful sales strategy, resulting in a 50% increase in revenue,
· Monitoring efficiency and profitability of the products and services and initiating improvement measures,
· Analysing data to identify areas for improvement and ROI optimization,
· Achieved significant rate in client retention rate by implementing new customer service strategy,
· Working closely with other internal stake holders and management
- Achieved sales goals and service targets by cultivating and securing new customer relationships
Conducted regular account reviews for continuous improvement, identifying opportunities for upselling and cross-selling products

Head of International payments, liquidity management and trade finance department

TTK Bank JSC

01.2005 - 01.2018

· Controlling and monitoring banks cash flows via outgoing and incoming SWIFT MT messages,
· Processing and recording FX and Money Markets transactions via SWIFT messages,
· Controlling international payments related to trade finance activities,
· Ensured high rate of more than 97% resolved payments investigations,
· Maintaining relationships with correspondent banks by active engagement and usage of international banking products,
· Monitoring and controlling payments via web Tools ensuring complete customer care and STP payments processing,
· Active collaboration with other banks departments ensuring high quality service,
· Advising in development of banks software regarding international payments depending on clients' needs and requirements,
· Developed short and long-term business plans ensuring that banks strategy is well distributed and met by revenue targets,
· Ensured high rate of customer satisfaction by using banks products and services with constant improvement.

Junior Auditor

Ernst & Young

01.2004 - 01.2005

· Performed financial audits on various top companies in Macedonia,

· Due diligence activities and extended reviews on company's procedures and processes.

Education

MBA - Business Administration And Management

“Ss. Cyril And Methodius” University

Skopje, North Macedonia

10.1997 - 11.2001

Skills

Basic knowledge of Danish language

Payments Investigations

Business relations

Strong communication skills

Good people skills, leadership skills and customer focus

Proactive approach to problem solving

Can build and maintain strong client relationship

Taking initiative and able to work both individually and within a team

Strong attention to the details

Highly motivated and accurate

Fluent in English, Serbo-Croat language

Basic knowledge of Danish language

Problem-solving abilities

Birth Place

Skopje, Macedonia

Current Address

Øresundsvej 151,1, Copenhagen, Denmark, 2300

Telephone

+4542905466

References And Certificates

Available on request

Personal Information

Date of Birth: 10/23/78

Timeline

FI Sales, Support and Account Relations Manager

Inpay A/S

01.2018 - Current

Head of International payments, liquidity management and trade finance department

TTK Bank JSC

01.2005 - 01.2018

Junior Auditor

Ernst & Young

01.2004 - 01.2005

MBA - Business Administration And Management

“Ss. Cyril And Methodius” University

10.1997 - 11.2001

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