Miroslav Misoski

• · Managing relationships with more than 30 existing clients bringing payment volume of more than 100 mil EUR.
• · Developing and establishing business partnerships and sales channels,
• · Ensuring continuation and enhancements of services and products,
• · Ensuring compliance / enforcement with policies and procedures
• · Increased company's FI client's portfolio
• · Developed and implemented successful sales strategy, resulting in a 50% increase in revenue,
• · Monitoring efficiency and profitability of the products and services and initiating improvement measures,
• · Analysing data to identify areas for improvement and ROI optimization,
• · Achieved significant rate in client retention rate by implementing new customer service strategy,
• · Working closely with other internal stake holders and management
• - Achieved sales goals and service targets by cultivating and securing new customer relationships
• Conducted regular account reviews for continuous improvement, identifying opportunities for upselling and cross-selling products

• · Controlling and monitoring banks cash flows via outgoing and incoming SWIFT MT messages,
• · Processing and recording FX and Money Markets transactions via SWIFT messages,
• · Controlling international payments related to trade finance activities,
• · Ensured high rate of more than 97% resolved payments investigations,
• · Maintaining relationships with correspondent banks by active engagement and usage of international banking products,
• · Monitoring and controlling payments via web Tools ensuring complete customer care and STP payments processing,
• · Active collaboration with other banks departments ensuring high quality service,
• · Advising in development of banks software regarding international payments depending on clients' needs and requirements,
• · Developed short and long-term business plans ensuring that banks strategy is well distributed and met by revenue targets,
• · Ensured high rate of customer satisfaction by using banks products and services with constant improvement.

· Performed financial audits on various top companies in Macedonia,

· Due diligence activities and extended reviews on company's procedures and processes.