Excel
Michael Zhu Petersen
BA In Asia Studies
Copenhagen
Summary
Michael 25 years old. Currently studying at the University of Copenhagen in my 7th and final semester of my bachelor's degree. Concurrently, I have chosen to take all my elective courses at Copenhagen Business School, as my ambition is to gain understanding and knowledge in Chinese language, culture, and business administration. Since completing my high school education, I have accumulated valuable and diverse experience through various jobs. I have just returned from an exchange program in Shanghai at Fudan University, where I focused on language, entrepreneurship in China, and business models in Chinese companies.
As a person, I am very friendly, social, energetic, punctual, and have a positive attitude towards all challenges. I am always ready for new tasks and am very quick to learn, as well as willing to collaborate. I am both good at hands-on tasks and proficient with electronics and the internet. I am currently seeking a challenging job where I can learn new things and acquire additional skills, thereby gaining more experience."
Overview
6
6
years of professional experience
3
3
Languages
Work History
Passenger Service Agent
Scandinavian Airlines
01.2023 - Current
- Faced multiple flight delays during the busiest summer at Copenhagen Airport in 4 years due to a combination of operational challenges and post covid conditions.
- Tasked with maintaining effective communication with passengers, managing expectations, and ensuring a smooth experience despite the delays.
- Implemented a proactive communication plan, providing real-time updates on flight status through various channels. Effective queue management strategies together with my colleagues to enhance customer service and reduce passenger frustration. Personally engaged with passengers, addressing concerns and providing timely information.
- Received positive feedback for transparent communication during flight delays, contributing to a decrease in passenger frustration. The efforts to provide alternative options and amenities helped maintain a positive perception of the airline despite the challenges.
VIP Passenger Assistant
Lufthavnsvikar
03.2023 - Current
- Received a special request for VIP passenger assistance at Copenhagen Airport, requiring personalized service and attention to detail.
- asked with providing seamless and discreet assistance to the VIP passenger throughout their journey in and out of the airport
- Coordinated with relevant departments, arranged a fast check-in area, and personally ensured a smooth and expedited security and boarding process. Monitored the VIP passenger's journey and addressed any issues promptly.
- Received commendations from the VIP passenger and positive feedback from other passengers who noticed the enhanced level of service, contributing to Lufthavnsvikar's reputation for personalized and attentive care."
Bartender
Royal Arena
01.2021 - 08.2023
- During major events, efficient shift coordination and exceptional customer service were crucial to managing the workload and ensuring a positive experience at the Royal Arena.
- Tasked with using my experience at the Arena with a team of 10 bartenders to optimize shift schedules, maintain quality service, and handle the demands of high-attendance events.
- Implemented a positive work environment. Developed a clear communication plan to coordinate efficiently with the team and address customer needs promptly. Provided on-the-job training for new team members to maintain service standards.
- Achieved smooth and efficient operations during major events, with positive feedback on service quality. The rotating shift schedule improved staff well-being, leading to decrease in errors and an overall increase in customer satisfaction scores.
Gardener
Hededanmark
06.2022 - 07.2022
Production Worker
Witzel Vikar
08.2018 - 04.2019
Education
Asia Studies (China Focused) - Language, Business, Politics, Culture
University of Copenhagen
Copenhagen 06.2024
1 Semester Exchange Program - School of Management
Fudan University
Shanghai01.2024
Electives - Business And Economics
Copenhagen Business School
Copenhagen 04.2001 -
Skills
Customer Service-Oriented
Software
PowerPoint
ChatGPT, Bard
Social Media
Interests
Sport
Artificial intelligence
Danish - Chinese relations
Business
Timeline
VIP Passenger Assistant
Lufthavnsvikar
03.2023 - Current
Passenger Service Agent
Scandinavian Airlines
01.2023 - Current
Gardener
Hededanmark
06.2022 - 07.2022
Bartender
Royal Arena
01.2021 - 08.2023
Production Worker
Witzel Vikar
08.2018 - 04.2019
Electives - Business And Economics
Copenhagen Business School
04.2001 -
Asia Studies (China Focused) - Language, Business, Politics, Culture
University of Copenhagen
1 Semester Exchange Program - School of Management
Fudan University
Similar Profiles
Raya Masoud MohamedRaya Masoud Mohamed
Customer Service Specialist at Scandinavian AirlinesCustomer Service Specialist at Scandinavian Airlines
Thitima SetkudanThitima Setkudan
Supervisor Station Support at Scandinavian AirlinesSupervisor Station Support at Scandinavian Airlines
Lydia JohanssonLydia Johansson
Liability Manager at Scandinavian Airlines SystemLiability Manager at Scandinavian Airlines System