Jelena Masle
Copenhagen
Summary
Skilled and experienced in identifying the needs of the client and working to find a solution promptly and professionally. Competent Conference Supervisor with proven ability to develop creative, effective and successful event strategies. Possesses excellent communication and interpersonal skills to establish and maintain positive working relationships. Adept at managing all aspects of event planning including logistics, venue selection and catering.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Conference Supervisor
SKT. PETRI hotel
06.2023 - Current
- Coordinated event logistics for more than 20 events, including catering arrangements, A/V equipment setup, and transportation management for smooth event execution.
- Managed onsite staff during events, providing leadership direction and fostering cohesive team environment to ensure excellent customer service delivery.
- Championed sustainability practices within conference management by implementing eco-friendly solutions in various aspects of event organization.
- Trained and supervised event staff to complete tasks on time.
Conference and Event Host
SKT. PETRI hotel
08.2022 - 06.2023
- Enhanced guest satisfaction by effectively managing event logistics and coordinating with various departments.
- Achieved seamless event execution by closely monitoring event timelines and proactively addressing potential issues.
- Improved client retention rates by consistently delivering exceptional customer service and exceeding expectations.
Restaurant Supervisor
Arp-Hansen Hotel Group
04.2019 - 08.2021
- Responsible for the restaurant, when the F&B Manager is not present
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Controlled food costs and managed inventory.
Front Office Manager
divota apartment hotel
04.2015 - 03.2018
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Implemented staff training programs, improving employee performance and team cohesion.
Assistant Operations Manager
Blitz-Cinestar Adria d.o.o.
05.2008 - 09.2012
- Overseeing large events like conferences and special events
- Participated in logistics, training and coordinating of staff during grand opening of two Multiplex.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Reduced operational costs through implementation of cost-saving initiatives and process improvements.
Education
Master of Science - Hotel Management
Faculty For Tourism And Hotel Management
Opatija, Croatia01.2009
Skills
- Catering Oversight
- Communication
- Site Inspections
- Corporate Events
- Attention to Detail
- Special Events Coordination
- Problem-solving abilities
- Onsite Execution
- Technology proficiency
- Reliability
- Event Planning
Websites
Certification
Cambridge Advanced English - Cambridge Colege
Languages
Croatian
Native language
English
Proficient
C2
Danish
Intermediate
B1
Spanish
Beginner
A1
Timeline
Conference Supervisor
SKT. PETRI hotel
06.2023 - Current
Conference and Event Host
SKT. PETRI hotel
08.2022 - 06.2023
Restaurant Supervisor
Arp-Hansen Hotel Group
04.2019 - 08.2021
Front Office Manager
divota apartment hotel
04.2015 - 03.2018
Assistant Operations Manager
Blitz-Cinestar Adria d.o.o.
05.2008 - 09.2012
Master of Science - Hotel Management
Faculty For Tourism And Hotel Management
Cambridge Advanced English - Cambridge Colege
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